Cancellation policy
Cancellation policy and cancellation form for consumers
"Consumer" within the meaning of this cancellation policy is you as a natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to your commercial nor your independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 100 days without giving any reason.
The cancellation period shall be 100 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must inform us (Pure Elements Naturkosmetik GmbH, Lindacher Weg 21a, 85659 Forstern, email address: info@pure-elements.de , telephone number: +4917634564081) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Sample cancellation form
You can find the sample cancellation form further down on this page.
If you are not satisfied with the products delivered, you of course have the option of exercising your right of withdrawal and returning the products to us. It is also no problem to return only part of your order.
- You have 100 days from receipt of the products to do this.
- Please note that you must bear the return costs.
How it works
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📄 Fill out the return form: Please enclose the completed form with your return to ensure smooth processing.
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📦 Pack the goods safely: Make sure the items are well packaged to avoid damage during transit.
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📭 Send the return to:
Pure Elements Natural Cosmetics GmbH
Lindacher Weg 21a
85659 Forstern
Germany -
💳 Refund: Once we receive your return, it will be processed within 14 days. During peak times such as sales, there may be slight delays. Once processed, you will receive your refund and a confirmation by email.